When I’m not at work I enjoy gardening, traveling with my husband, renovating our 40 foot school bus, and volunteering at wildlife rehabilitation centers.

More than a researcher…

Much of the work I have shared below demonstrates my capabilities as an individual contributor, however what it does not illustrate are my capabilities as a team member and as a leader.

The number one word used by peers to describe me is EMPATHY. I take a people focused approach to everything I do, not just my research.

My resume charts the evolution of my career from individual contributor to roles of leadership. These promotions were elevations recommended by those I work with due to my ability to establish, sell, and realize bigger visions for the organizations I have worked for.

Defining, Scaling, Maturing Practices

I established multiple UX related practices from scratch, growing from a team of one to 20 individuals.

I ensured the practice was profitable as well as a home where employees could thrive through the following operations.

  • Talent acquisition

  • Retention

  • Resource Utilization

  • Project Staffing

  • Performance Management

As a lead in our Data + AI capability, I set up similar practice operations to support individuals across disciplines to deliver our first automated voice and chat projects.

Leading Organizational Initiatives

As a Director level contributor in the organization, my input directly impacted the larger operations of our organization.

I lead human centered design processes resulting in the formation and evolution of the following programs.

  • Performance management

  • Client Experience (CLX) Program

  • Kenya Grant Program (for start-ups on Nairobi)

  • IT tooling and processes

  • Voice of the Employee program

  • Customer Experience Driven Development ™ go to market

Sharing Thought Leadership

I hit a point in my career when I started going to conferences and realized I had something to add to the topics being presented. I pushed myself to develop and share a point of view on the latest and greatest.

Here are a few of the more recent venues where I have shared my perspective.

  • “What the Scientific Method Taught Me About UX” main stage presentation at Giant UX Conference, 2016

What people are saying about working with me.

  • Angelique is an exceptional servant leader whose passion is building the strengths and skills of others. She can often be seen mentoring and bringing others along on the journey as she articulates the “why”. She builds relationships at all levels and can politely challenge when alternative solutions are present resulting in exceptional deliverables for the client and team. Her humbleness, clarity, and calm demeanor add value to all teams. Her thought leadership and passion for human-centered design were the driving force for her building out the research and strategy practices for K+C.

    Program Manager

  • I can’t say enough great things about Angelique. As a recruiter, we work and partner with many different types of people and personalities. I can wholeheartedly say that Angelique was one of the hiring managers who made my job not only easier, but incredibly effective and efficient. I knew that she was every bit as dedicated to finding stand out talent for her team as I was. Not only that, but she is an incredible strategist and pulls her team together in ways only a true servant leader can. Besides all of this, she is also an all around lovely person who anyone would be lucky to learn from or work with. I am confident that the next company that she works for are making an investment of a lifetime, and will benefit immensely.

    Recruiter for UX Research Department

  • Angelique is a great leader who has been a consistent force in teaching and leading me to the next challenge. With her applied work, she moves between methodical and lean as appropriate. With her strategic lens, she is able to push beyond the surface of a problem to find and address the cause underneath. She is a true listener and thoughtful problem solver. Always lifting up others, calling attention to work well done, and supporting areas to improve. I feel so fortunate to learn from her.

    Principal Researcher

  • It has been inspiring to watch Angelique grow the research practice at Solstice over the last several years. Her leadership skills have created a space where researchers feel safe to share their highs and lows, self manage all while still having a community to learn from. As a digital strategist I heavily rely on a partnership with her and her team to provide our clients with the truly disruptive ideas. I value Angelique’s willingness to always hear suggestions, eagerness to collaborate and her sparkling personality. I hope to get the opportunity to work with Angelique again!

    Lead Strategist

  • Angelique is, without a doubt, one of the most organized and detail orientated people I've ever worked with. She is passionate about human-computer interaction and is always working to improve usability wherever possible. She focuses on the needs of the audience she's catering to and adheres the constraints of whatever project she may be working on.

    Former Manager

  • Angelique is a highly skilled delivery leader and user researcher. Angelique has a thorough attention to detail, communicates progress and risks clearly. She is empathetic in her approach and has a customer centric mindset. Angelique drove an initiative at K+C to measure and collect client experience feedback from our clients. She had to work across different regions and many internal stakeholders to drive forward progress. Angelique's efforts led to our highest response rate from our clients, key insights that allow us to drive internal improvements and an actionable plan. She has also successfully led many partner and client engagements at K+C. I personally love working with Angelique and would strongly recommend her!

    Managing Director of Client Success

  • Angelique and I worked together for over 4 years and I have always been amazed at her ability to balance strong, empathetic leadership with a deep, industry leading perspective on customer research and human insights. Angelique's magic lies in her servant leadership style — always there, always supportive, making every person she encounters feel seen and valued. She blends vision with practicality, pushing everyone to achieve more while staying grounded and connected to real customer needs. I can’t recommend Angelique highly enough for any leadership role, centered on understanding what drives our customers and translating this into a better understanding of their challenges, behaviors and their deep needs. Angelique is not just brilliant at what she does; she brings out the best in people, cares deeply for her colleagues making every challenge a joy and a shared adventure.

    Business Strategy Founder + Director